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Account Suspended 4 third party software


46 posts in this topic

Posted

Good day everyone! I've been recently banned because of "third-party software"... I was used to let the character in auto fishing / auto running / auto something while i was at work and since my job is 90% at a pc station Black Desert was often in background or minimized. I used tons of other softwares while playing, from autocad to photoshop, office suite, premiere, 3dmax and much more.. I used Teamviewer almost 10 times a day to remotely access my workstation while black desert was in background, used MadCatz mouse suite for macros used in autocad or photoshop... Well there are a lot of things that they may have "seen". I opened a ticket last week just to understand why they banned me, what kind of software was interfering with black desert, when and what did this "third-party software" do than violates user legal terms....  They answered like this: 

Greetings,
Thank you for contacting the Black Desert Online Customer Support.
The use of third-party software impacting the game directly is extremely damaging both to our business and to the integrity of the game, as such it's use will not be tolerated.
We are not considering overturning any actions taken against users of this software and the decision to permanently restrict access to the game on this account is final.
If you wish to play Black Desert Online in a legitimate manner, you are free to sign up and purchase a clean account.
Please refer to our ToU for further clarification.

I  did answer again, asking again the same things... What kind of software is interfering, when and how... no answers at all from the support...

Ok, thank you so much for keeping the server clean, but why they did not answered to my questions? If I buy another "clean account" and keep doing my job with my notebook or desktop pc i'll be suspended again 100%... So, do anyone knows if using software i did mention before is a violation of the user terms? And btw, i asked Paypal for refund and they gave me back my 240€ in no time at all. So, please, everyone who got banned, ask paypal for refund on your transactions, they'll give you back 100% money you spent because Daum, or who is behind this "thing" called game has no proof or evidence and they suspended your accounts with no reasons. Get your money back guys....

 

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Posted (edited)

of course they dont say what is being detected. For the legit cheaters that would narrow down their leak and thus able to find a way around it easier.

It ss unfortunate I suppose. but no good company would ever tell what they are detecting.

Edited by RoanValorin

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Posted

I agree they should tell you which third party software you used.

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Posted

Hackers crying again - that's good sign.

Bad thing you got a refund.... Anyway - if you refunded your banned nevertheless - so community stays clean.

 

Good luck, and have fun w/o BDO :) 

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Posted

 And btw, i asked Paypal for refund and they gave me back my 240€ in no time at all. So, please, everyone who got banned, ask paypal for refund on your transactions, they'll give you back 100% money you spent because Daum, or who is behind this "thing" called game has no proof or evidence and they suspended your accounts with no reasons. Get your money back guys....

Your money is claimed back due PayPal's policy. Daum only needs to link their ToU and the breach you've done and your account will be charged again. Try and block the charge and your PayPal and bank account linked to it will be permanently blocked for their use.

Besides, Daum has proven that they unban anyone who's been able to prove their innocence. If that doesn't happen for you, you have most likely (well.. surely actually) been cheating at any point.

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Posted

Hackers crying again - that's good sign.

Bad thing you got a refund.... Anyway - if you refunded your banned nevertheless - so community stays clean.

 

Good luck, and have fun w/o BDO :) 

Hacker? did you read what he said?

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Posted

Its not crying at all... i'm just a customer who spent 240€ in less than a month, i use my PCs for my job aswell and if i buy another account i'll be banned again 100%sure if i don't know what software is interfering... I'm not asking Daum to tell everyone BOTs names or something like that (btw just google it), i just asked, as a customer, why i got banned.. and since i paid i want an answer, not just a copy-paste of a premade answer... 

and btw, edgerunner, everyone is innocent until you prove it... 

i stated the complete list of softwares i was running while black desert was on background, i just want to understand wich one is interfering in such an illegal way with black desert... i'm not asking the moon...

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Posted

Hacker? did you read what he said?

:) banned for 3rd party software :)  Mostly its 'cause xigncode detected hackers program signatures.  Dont tell me you belive cry-posts from random ppl banned in game.... Or is he your friend ?

 

Tears of hackers will cleanse this community:) I'am so happy you got banned :)

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Posted

Its not crying at all... i'm just a customer who spent 240€ in less than a month, i use my PCs for my job aswell and if i buy another account i'll be banned again 100%sure if i don't know what software is interfering... I'm not asking Daum to tell everyone BOTs names or something like that (btw just google it), i just asked, as a customer, why i got banned.. and since i paid i want an answer, not just a copy-paste of a premade answer... 

and btw, edgerunner, everyone is innocent until you prove it... 

True or not this is a private matter...

If you ever take Daum to court yes sure we'll love to know about it... but until then it's private and... wtf is the point of your post by the way ?

Because you know... only official response you'll get here is to see with the customer sevice...

 

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Posted

I think there are definitely a lot of hackers crying wolf about getting banned and pretending they were just using MSI afterburner or something. 

HOWEVER! with all the issues we've had I think that absolutely some small margin of innocent people will be caught in this net. There are a ton of programs these days I mean my keyboard, mouse, orbweaver, all have their own running software, I feel like it could flag up as well just because I don't trust XINCODE as far as I can throw it. 

I think if you are legit OP, then it just sucks, you got unlucky, they banned you because something within AutoCAD (use this myself too :p) or 3DMax etc appeared to flag up as something dodgy, what can you do? Just complain to CS,, but 99% they won't care.

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Posted

a recent poll done on a prison population showed that 110% of inmates were unjustly accused of their crimes.

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Posted

When BDO launched for the first month XINCODE wouldn't let BDO run if I had Utorrent open so I don't trust it still.

The only 3rd party program I have up now is my Logitech Gaming Software which I use to map my button and I'm still worried about that.

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Posted

since u refundet u dont rly have right anymore...

to bad i payd with paysafecards^^ i would have refundet now to since they are adding more and more pay2win aspects.

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Posted

xingcode detected "Pix4D pro mapper" as an illegal software and i use it for topography, it detected diverscan, it detected cc cleaner... So just say in user terms that if you play black desert you have to own a PC only for black desert with Windows, drivers and BDO installed... Again, i'm not crying, i'm just trying to understend why and what interfered. If i buy another account i'll get banned again, understand it? I can't stop working because of a game XD... and anyway, this post was just to let the community know that using autocad, 3dmax and some other softwares may lead to ban... that's all

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Posted

why are you posting this on the forum.

and, come on, you know you hacked. trying to find out which hacking program you were flagged for?

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Posted

i just hope this won't happen to you... 

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Posted

What kind of software is interfering, when and how...

 

The hack, when you used it, while playing the game. 

There, answered all three questions. Feel free to thank me now ;)

 

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Posted

Your money is claimed back due PayPal's policy. Daum only needs to link their ToU and the breach you've done and your account will be charged again. Try and block the charge and your PayPal and bank account linked to it will be permanently blocked for their use.

Besides, Daum has proven that they unban anyone who's been able to prove their innocence. If that doesn't happen for you, you have most likely (well.. surely actually) been cheating at any point.

Nop, thats bull and if you block it. Only paypal will be blocked not your bank account. And you think they will spent time for a lawsuit? Lol

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Posted

you guys are funny, seriously xD no problem i got my money back and i hope everyone got banned will ask paypal for refund... Keep playing and when one day you'll get banned because you were watching porno in background come here and cry with me, i'll support you :) 

 

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Posted

I would suspect it's the macro use of your mouse that they detected, but could never be sure. Given that the key combinations give you a cheaper way to cast skills over the hot bar and at the same time make you faster at casting in this way, I'd say that's absolutely a cheat if it's used in game. It's unfortunate if you weren't using anything to cheat, but I'd simply advise to stay out of that software while playing next time.

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Posted (edited)

Op claims innocence... what a shock.

Account got flagged, got banned, filed a false positive, CS said nope, still banned, committed chargeback fraud and came to the forums to tell us.

There's a reason this kind of thing doesn't belong on the forums, sounds like OP deserves the ban anyways. Even if it was a false positive you killed your account anyways.
 

@CM_Jouska you can lock this thread now

Edited by bakimono
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Posted (edited)

@Giacomo

Hi, discussing Customer Service decisions on the forum is not allowed, if you wished to question the decision you could have emailed them at: 

csreview@daumgames-eu.com

Charging back via PayPal is of course your decision. If you were a legitimate player of BDO, I'm sorry you felt you had to resort to this. Good luck in your next game.

Edited by Anouka

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Posted

Hacker? did you read what he said?

Yeah, go to any jail and notice how everyone in them is innocent too ;)

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Posted

Yeah, go to any jail and notice how everyone in them is innocent too ;)

Clearly I never said that he was innocent, besides, what does real life jail and criminals have to do with in-game hacking and cheating? (speaking if he was really hacking)

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Posted

when too many ppl start to make post about "refund " and kids think is a DOABLE thing, here are the results xD

Go on kids, keep crying on forums, and REFUNDING ... you know you are going to put your paypal / bank account flagged for fraud and DAUM has already stated that if you refund the game you get banned xD 

 

STOP listening to these kind of thread where ppl brag about "i succeded in refund and im still playing " 

 

you got what you deserved.

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